This page provides the details of the terms, cookies and privacy policy of Darlington Support, a Charitable Incorporated Organisations (CIO) that is registered with the Charity Commission under Charity Number: 1190934.

Darlington Support is also registered with the Information Commissioner's Office (ICO) under Registration Number: ZA798441.


The services that Darlington Support provides to you are subject to the following terms of use.  Darlington Support reserves the right to update the terms at any time without notice to you.


We are so proud of our community in Darlington and how helpful everyone has been in supporting the residents of our town.

Since its launch, our Facebook group Coronavirus Support for Vulnerable Darlington has grown substantially.

While members of the group have been kind and respectful of others, we advise all the users of our platform to be constantly vigilant and careful when dealing directly with anyone on Facebook or online.

As this is a public Facebook group, anyone can become a member as there is no vetting process to join the Facebook group. Therefore, you must undertake your own vetting and checking process before sharing with strangers online your personal details and sensitive information.

‍Copyright Permission:

Any use of Darlington Support's copyrighted materials do require written permission.

Services, documents and software:

In no event shall Darlington Support be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the services.

Account, password and security:

If you have an account with Darlington Support, you are responsible for maintaining the confidentiality of your password and account.  You agree to notify Darlington Support immediately of any unauthorised use of your account or any other breach of security.  Darlington Support will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

No unlawful or prohibited use:

As a condition of your use of the services, you will not use the services for any purpose that is unlawful or prohibited by these terms, conditions, and notices.  You may not attempt to gain unauthorised access to any services, other accounts, computer systems or networks connected to any of the services, through hacking, password mining or any other means.  You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the services.

Linking to Third Party Sites:

Some links on the website of Darlington Support will let you visit other sites.  These linked sites are not under the control of Darlington Support and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.  Darlington Support are not responsible for webcasting or any other form of transmission received from any linked site.  Darlington Support are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Darlington Support of the site.

Copyright notice:

Copyright ©2022 Darlington Support, 54 Thirlmere Road, Darlington DL1 4BJ.  All rights reserved.

Any rights not expressly granted herein are reserved.


A cookie is a piece of code that is sent to your internet browser and is stored on your system.  Your web browser should provide you with the controls to manage and delete cookies from your device.  All cookies will be visible to you through your web browser’s settings or using third party tools depending on your web browser.  For details on how to do this, and to learn more about how you can control what cookies you allow, please visit aboutcookies.org.  This website uses cookies that are necessary for its functionality.  You may disable these by changing your browser settings, but this may affect how the website functions.  By continuing to browse darlingtonsupport.uk, you agree for cookies to be used.

The main cookies currently in use are:

  • engagebox_[ID]: this cookie remembers that you agreed for cookies to be used, so you do not see the cookie notice on every page or every time you visit the website.  The cookie will be stored for about a year
  • Session cookie, whose name is an alphanumeric string: it allows the website to save your session state across different pages.  As this is a session cookie, it will be destroyed when you close your browser

The Team system also stores cookies to enable you to view the tasks using the same settings that you had in your last session.



This privacy policy notice is served by George Jabbour, 20 Quantock Close, Darlington DL1 2FG under the website darlingtonsupport.uk

The purpose of this policy is to explain to you how we control, process, handle, store and protect your personal information.  If you do not agree to the following policy, you may wish to cease viewing and using this website and/or refrain from submitting your personal data to us.

Darlington Support will process and store your data on our systems in accordance with our policies, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.


  • "Our", "us", or "we" refer to Darlington Support
  • "You", "your", "the user" or "the data subject" refer to the person(s) using this website or our services
  • GDPR means General Data Protection Regulation
  • ICO means Information Commissioner's Office

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Contacting us about Data Protection:

If you have any questions about this policy or for more information about how we use your data or would like to exercise any of your rights, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Processing of your personal data:

Under the GDPR, we control and/or process any personal information about you electronically using the following lawful basis: Consent.

You can withdraw your consent at any time.

Sources of the information:

We receive the information either directly from the data subject or their representative or from Darlington Borough Council and the Police.

The types of personal information that we may collect about you include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Mobile number
  • Social media
  • Other contact details
  • IP address
  • Communication preferences
  • Demographic data
  • Financial transaction data
  • Issues that you raise with us

Our purpose for processing your information:

How your data is used is protected by law and we only use your data where we have an acceptable reason for doing so.

If you are a volunteer, the reason we process your data is to enable us to engage individuals who are suitable to act as a volunteer and to assign suitable tasks to you.

If you are a resident, the reason we process your data is to enable us to provide the support requested.

The overall purpose of storing and processing your information is to provide support to the residents of our community.

Sharing your information:

Where necessary, data could be shared with members of the team, Darlington Borough Council, suppliers, service providers, regulatory bodies, Durham Constabulary and other law enforcement agencies.

How long we retain your data for:

We constantly review the data that we hold and regularly review its relevance and our need to hold onto it.  Whilst we do not set finite periods for data retention, we use several factors to determine whether we need to hold onto the data.  Factors we take into consideration are:

  • Retention periods as required by law
  • The purpose for which the data was provided or obtained
  • Our legitimate interests in holding onto your data
  • Whether holding onto your data will infringe your rights over your data
  • Legal and regulatory obligations that may require reference to your data

How we protect your data:

The security of your data is paramount to Darlington Support and as such we ensure that appropriate technical and organisational measures are in place to process it, protect it and store it on our systems.  We constantly review our policies to ensure that your data is safeguarded from any threats that may emerge.

Your individual rights:

  • The right to be informed
  • The right of access to your data
  • The right of rectification of your data
  • The right to be forgotten
  • The right to restriction of processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making including profiling

You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

© Darlington Support CIO (Charity Number: 1190934) | Terms | Team