When a volunteer carries out the collection of a prescription for a resident, they need to follow the instructions that are set out in the NHS Fact Sheet.

In addition, the below guidance provides additional information and useful tips about the process of collecting prescriptions.


This document provides tips that have been prepared by one of the Ward Champions to share her experience with the rest of the team, including new Ward Champions, who might find this helpful.

Follow-up Calls

The consequences of medicines going astray or inadvertently ending up with the wrong individual can be extremely serious, this is why we have to make a Follow-up Call ASAP after each prescription collection.

In addition to checking if the client had any issues or problems when receiving our service and if the client requires additional support in the future, the caller needs to confirm that the resident received the correct prescription.

These Follow-up Calls could be organised by the Ward Champion or could be done through a separate team if the Ward Champion wishes.

More information about the Follow-up Calls could be found here.

Tier 1 and Tier 2 volunteers

One of the questions that is frequently asked is if Tier 2 volunteers could collect medication on behalf of our residents.

For the avoidance of doubt, Ward Champions are able to collect prescriptions regardless of whether they are Tier 1 or Tier 2 and regardless of whether they had carried out a DBS check or not.

Furthermore, Ward Champions can use their own discretion and judgement to decide whether any of their Tier 2 volunteers could collect prescriptions. The Ward Champions know their volunteers on a personal basis and they are best placed to make these decisions.

In other words, if a Ward Champion doesn't have any Tier 1 volunteers available to pick up a prescription, they can rely on a Tier 2 volunteer to complete the task if they deem that the person is suitable to carry out such an activity.

The Tier classification will serve as a guidance to enable the Ward Champions to make decisions as to how they would like to allocate the tasks and manage their teams. As with all the other personal data of volunteers -needless to say- the information about classification is sensitive and should be treated with the same level of confidentiality that we have all been treating all the other personal data of our volunteers and residents.

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