GUIDANCE FOR THE FOOD PARCEL COLLECTIONS FROM RED HALL PRIMARY SCHOOL

Red Hall Primary School is one of the community hubs of The Bread and Butter Thing (TBBT) charity where residents can collect their food parcels.

TBBT has been making a positive contribution to the community by trying to make life more affordable for families.  Their scheme provides groceries at a fraction of the high street prices by sourcing food, which would otherwise go to waste, from supermarkets, factories and farms.  For £7.50, families receive enough food to last a week.

Residents who are unable to collect the food parcels that they order from TBBT's hubs have been relying on us to do so on their behalf.

If you are completing a collection of food parcels from Red Hall Primary School, you might find the following notes helpful.

At Red Hall Primary School:

Please arrive at Red Hall Primary School between 1:30pm and 1:45pm on the Thursday when you are collecting the food parcels.  The full address is: Red Hall Primary School, Headingley Crescent, Darlington DL1 2ST

  • There is normally a big van at the school.  It could be a good idea to park behind it, so you do not have to walk long while carrying the food parcels
  • When you arrive at Red Hall Primary School, please let the team know that you are a volunteer who is collecting the shopping on behalf of the residents
  • Depending on the number of people on the day, there might be a queue to join
  • By the time you have arrived at Red Hall Primary School, we will have sent you the name, telephone number and address of the residents for whom you are collecting the items.  We ask that you maintain confidentiality and do not discuss or disclose any personal information about the people you support.  We also ask that once you have completed an activity you securely destroy any data in your possession and any copies that you have
  • When it is your turn on the queue, please provide the name of the residents, pay for the items using cash or a contactless card and collect the bags
  • If the bags are too heavy to carry, please ask one of the volunteers there to keep an eye for you while you carry the remaining bags to your car.  The safety of the volunteers is of paramount importance, so please do not carry too many bags at once no matter how tempting it is

At the address of each resident:

For each resident that you have a delivery for, please follow these steps when you arrive at their address to deliver the bags:

  • Please leave the bags on the doorstep, knock on the door or ring the bell to notify the resident that you have arrived and then step back to distance yourself at least 2 metres
  • Wait for the door to be opened and for the items to be collected.  In the unlikely scenario that the resident does not answer the door or if you need to phone them, we recommend that you withhold your number by dialling 141 before the telephone number you want to call
  • Advise the resident to leave the money on the doorstep.  After they have closed the door, you can collect the money

As always, please remember to follow the guidance provided by the Government and Public Health England, including on social distancing, washing your hands and covering your face.

If you require assistance or have questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your phone number and someone will contact you immediately.

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