RESOURCES AND GUIDANCE

Links for the Team system, Call Centre team and Follow-up Calls team

Link to the Team system for Ward Champions to manage support requests

Call Centre Script for Volunteers Answering Calls on 01325 978897

Follow-up Calls

Follow-up Calls User Guide

Volunteering Guidance

Volunteer Guidelines

Walking someone else's dog

Walking someone else's dog (local guidance)

Companion Calls guidance

Companion Garden Visits guidance

The Bread & Butter Thing (TBBT) Scheme

Shopping

Handling of Payments

Contactless Payments Video

Volunteers Expenses

Prescriptions: NHS Fact Sheet

Prescription Collection Guidance for Ward Champions

Volunteer Introduction Tips for Ward Champions

Action When There is No Answer

Signposting Information

Donations Policy

Legal

Joint Working Agreement

Information Sharing Agreement

Structure of the Charity